Cancellations
Each Independent Hair Artist at Lovoux enforces their own cancellation policy. Please refer to your selected Artist for more information.
For appointments with Christina please cancel or reschedule your appointment 24 hours prior to your scheduled service to avoid 100% late cancellation fee.
Returns
+ Service Satisfaction
We take great pride in our reputation for quality products. If for any reason you are dissatisfied with a purchase, please promptly return products for exchange or store credit within 15 days of purchase. We do not provide cash back for returns, only store credit.
In the event you are not satisfied with your service. We will gladly provide you a “revision” service. Revision services are scheduled exactly like regular appointments and are provided at no charge. To qualify for a revision service, please contact us within 7 days of your original service date. No refunds are provided for any past services performed.
Privacy Policy
Last updated: October 5, 2026
This Privacy Policy explains how LOVOUX, operated by Christina Kolovos Hair Artist Ltd., collects, uses, shares and protects your personal information when you visit lovoux.com, contact us, request a booking, or use our website chat. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
Lovoux is a collective of independent hair artists. This policy covers information collected by LOVOUX through lovoux.com and by Christina Kolovos. Each independent artist at Lovoux runs their own business and booking system, and is responsible for the personal information you give to them directly.
Our Privacy Officer
Christina Kolovos is responsible for LOVOUX's compliance with this policy. You can reach her at hello@lovoux.com, or by mail at LOVOUX, 260 Carlaw Avenue, Unit 202B, Toronto, ON M4M 3L1.
What We Collect and Why
Contact form: your name, email address, subject, message and how you heard about us, so we can reply to you and understand how people find us.
Chair rental enquiries: your name, email address, Instagram or portfolio link, and details about your experience and clientele, so we can review your enquiry and follow up with you.
Booking request and intake form: your name, phone number, email address, preferred appointment date and time, the service you want, your hair history, any allergies or past reactions to hair services, and any photos you choose to upload of your current hair and the look you’d like, so we can set up your client file, plan your service and keep you safe during it.
Online booking, gift cards and shopping: when you book with Christina or buy from our online shop, you enter your details directly with our booking and payment providers (Acuity Scheduling and Square). LOVOUX does not see or store your full payment card number.
Lovoux AI Agent: see the Lovoux AI Agent section below.
Website visits: technical information such as your IP address, device and browser type, the pages you visit and the site you came from, so we can run, secure and improve our website.
We only collect what we need for these purposes. We won't use your information for a new purpose without asking you first, unless the law allows or requires it.
Photos You Share With Us
Adding photos to our booking request form is optional. If you choose to share them, we use them only to understand your hair and the look you’re after, and to plan your service. We don’t edit, alter or otherwise manipulate the photos or details you submit, and we don’t redistribute them: we never post them on our website or social media, use them in marketing, or share them with anyone outside LOVOUX, other than the service providers that store them for us (see “Who We Share Information With”). Your photos are kept with your booking request, and you can ask us to delete them at any time by emailing hello@lovoux.com.
Your Consent
We ask for your express consent before collecting sensitive information, such as the allergy and reaction details on our intake form. For other information, your consent may be implied when you give it to us for an obvious purpose, such as sending us a message. You can withdraw your consent at any time by emailing hello@lovoux.com, subject to legal or contractual limits. We'll let you know if withdrawing it affects what we can do for you, for example if we can no longer safely provide a service.
Email Updates
We only send you marketing emails if you opt in, for example by ticking "Sign up for news and updates." Every marketing email includes an unsubscribe link, or you can email hello@lovoux.com to unsubscribe. We'll process your request within 10 business days.
Who We Share Information With
We don't sell, rent or trade your personal information. We share it only:
with service providers that help us run our website and business, such as Squarespace (website, forms, photo uploads and email), Acuity Scheduling (booking), Square (payments, gift cards and online shop), Elfsight (website chat) and Google (analytics, maps and reCAPTCHA spam protection on our booking form). They may use your information only to provide their services to us;
with the independent Lovoux artist you ask to be connected with;
with our legal and professional advisors, or where required or permitted by law; and
as part of a sale or transfer of our business, in which case your information will stay protected under the terms of this policy.
Information Stored Outside Canada
Some of our service providers store or process information outside Canada, including in the United States. While it is there, it may be accessed by the courts, law enforcement and national security authorities of that country under its laws.
Cookies and Analytics
LOVOUX.com and the services that run it use cookies and similar technologies to make the site work, remember your preferences and measure how the site is used. A "cookie" is a small piece of data that a website stores in your browser. We use Google Analytics to understand how visitors use our website. You can decline non-essential cookies using the banner on our site, block or delete cookies in your browser settings, or install Google's Analytics opt-out browser add-on. Some parts of our site, such as the chat, map, Instagram feed and the spam check on our booking form, are provided by third parties and may set their own cookies.
Lovoux AI Agent (Website Chat Assistant)
Our website includes the Lovoux AI Agent, an automated chat assistant that answers common questions about our studio, artists, services, products and chair rental, and helps point you to the right place to book. The Lovoux AI Agent runs on artificial intelligence and is provided through a third-party service, Elfsight. When you use it, you are chatting with an automated system, not a person.
What we collect. When you use the Lovoux AI Agent, we collect the messages you send, any files you choose to attach, and any contact details you choose to share (such as your name, email address or phone number). Technical information like your IP address, browser type, the page you were on, and the date and time of your chat may also be logged automatically.
How we use it. We use this information to answer your questions, direct your enquiry or booking request to the right artist, follow up with you if you ask us to, and improve the Lovoux AI Agent's answers. Lovoux may review chat transcripts for these purposes. We do not sell chat information.
Who processes it. Your messages are processed and stored by Elfsight and the AI providers it uses to generate responses. This information may be stored or processed outside Canada, including in the United States, where it may be subject to the laws of those countries. For more information, please see Elfsight's privacy policy.
Please don't share sensitive information. Please don't enter payment card details, government ID numbers, health information or other sensitive personal information into the chat. For anything personal, please contact your artist directly.
Answers are for general information only. The Lovoux AI Agent can make mistakes. Its replies are not confirmed bookings, quotes or guarantees, and appointments, pricing and policies are only confirmed by your artist.
Your choices. You don't have to use the Lovoux AI Agent. You can always reach us at hello@lovoux.com or through our Contact page instead. By using the chat, you consent to your information being collected and used as described in this section. We keep chat information only as long as we reasonably need it for these purposes. To ask for access to, correction of, or deletion of your chat information, email hello@lovoux.com.
How Long We Keep Information
We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires, for example for tax and business records. Client files are kept while you are an active client and for a reasonable period afterward. When we no longer need information, we securely delete or anonymize it.
How We Protect Information
We use safeguards suited to the sensitivity of the information, including password-protected accounts, limiting access to people who need it, and using reputable service providers with their own security measures. If a breach involving your information creates a real risk of significant harm to you, we will notify you and report it to the Office of the Privacy Commissioner of Canada, as the law requires.
Accessing and Correcting Your Information
You can ask to see the personal information we hold about you, ask how it has been used or shared, and ask us to correct or delete it. Email hello@lovoux.com and we'll respond within 30 days, free of charge. We may need to confirm your identity first. In limited cases the law may allow or require us to refuse a request, and if so we'll explain why.
Children
Our website is intended for people aged 13 and older. We do not knowingly collect personal information online from children under 13. If we learn that we have, we will delete it.
Links to Other Websites
Our site links to websites run by others, such as our artists' booking pages, Instagram and Google Maps. We don't control those sites and aren't responsible for their content or privacy practices, so please review their privacy policies when you visit them.
Questions and Complaints
If you have a question or concern about this policy or how we handle your information, please contact our Privacy Officer at hello@lovoux.com first. If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.
Changes to This Policy
We may update this policy from time to time. We'll post the updated version on this page with a new "Last updated" date. If we want to use your personal information for a new purpose, we'll ask for your consent where required.